Refund Policy

Deposits

• Non-Refundable

All deposits are non-refundable, unless AKapital Production cancels the project.
Deposits secure production dates, crew, equipment, and pre-production planning time.

 

Deposit Credits

If the client cancels but wishes to reschedule:

• Deposits may be applied to a future date at our discretion, depending on availability.

 

Cancellations by the Client

Before Production Begins

If you cancel 7+ days before the scheduled shoot:

• No refund of the deposit

• Any additional payments may be refunded minus expenses already incurred (locations, rentals, supplies, travel, etc.)

If you cancel within 7 days of the shoot:

• Deposit is forfeited

• Additional 20–40% fee may apply depending on pre-production work completed

 

Same-Day Cancellations

If the client cancels on the day of filming:

• No refund

• Full project balance may be charged

 

Cancellations by AKapital Production

If we must cancel due to emergency, equipment failure, or unforeseen circumstances:
You may choose between:

• Full refund, or

• Rescheduling at no additional cost

We aim to reschedule rather than cancel whenever possible.

 

Refunds for Delivered Work

Because production is a service-based creative process:

No refunds are issued after:

• Filming has taken place

• Editing work has begun

• Any version of the project has been delivered to the client

Revisions Instead of Refunds

If you are unhappy with the edit, we will:

• Provide revisions according to the contract/quote

• Offer additional revisions for a fee

Refunds cannot be issued on work already performed.

 

Delays or Changes Caused by the Client

No refunds will be issued when:

• A shoot is delayed due to client/school unpreparedness

• Students or staff are unavailable

• Required permissions or clearances are not provided

• Locations are changed last-minute

• Project scope changes after production begins

Additional costs may apply.

 

Weather & Location Issues

For outdoor shoots:

• If weather makes filming impossible, we will reschedule at no extra cost.

• Refunds are not issued due to weather unless AKapital Production cancels fully.

 

Digital Products & Final Files

All delivered digital files (videos, photos, graphics, etc.) are non-refundable due to the nature of media licensing and production labor.

 

Special Circumstances

Refunds may be considered in rare cases such as:

• Billing mistakes

• Duplicate payments

• Miscommunication acknowledged by AKapital Production
  These are reviewed case-by-case.

 

How to Request a Refund

Please contact us at:

AKapital Production
📧 AKAPITALPRODUCTION@GMAIL.COM
📞 929-672-4503

Include your:

• Project name

• Invoice number

• Reason for requesting a refund

• Supporting details or documentation

We will respond within 3–5 business days.

 

Agreement to Policy

Booking or hiring AKapital Production signifies that you have read, understood, and agreed to the terms of this Refund Policy.